Teleconsultation Disclaimer

At Encore Med Sdn. Bhd., we developed product(s) that connects hospital or clinic (our Corporate Customer) and the patient. You should read this Teleconsultation Disclaimer carefully before you engage in any video consultation with doctor.

Where the context so admits, the words and expressions used here shall have same meanings set out in Platform Agreement.

• We do not practice medicine.

The Platform facilitates you to have Teleconsultation with your medical professional and thereafter to make payment and receive prescription. We have no control over the conduct of Teleconsultation and do not intervene with the practice of medicine by licensed medical professional, and none of the content on the Platform (other than information you receive from your medical professional) can be considered a medical advice or an endorsement, representation or warranty of any particular medication or treatment. To the fullest extent permitted by applicable laws, we are not responsible or liable for any misdiagnosis or acts or omissions consequences arising out of or in connection with the Teleconsultation.



• We do not provide prescription and delivery services.

We, Encore Med, are only a technology platform connecting patients, our Corporate Customer, their in house or third party pharmacy, delivery services and payment clearing agency. The prescription and delivery services provided to you are by our Corporate Customer who is solely responsible for the issuance, dispensation, and delivery of the prescription. Therefore, we do not assume any fiduciary responsibility or liability for any consequences, medical or otherwise, arising from any payment, prescription and or delivery of prescription through this Platform.



• Teleconsultation is not suitable for emergency cases.

You are reminded that Teleconsultation is not suitable if someone is in emergency (for example, not breathing, uncontrollably bleeding, and chest pain/heart attack) or any other symptoms that require immediate or urgent medical attention.



• There are inherent risk and limitation associated with Teleconsultation and no guarantee of Teleconsultation.

There are certain risks and limitations associated with the practice of medicine using audio, visual and data communication for example low quality of video resolution and aspect ratio or delay in medication. You acknowledge of the risk and limitation associate with Teleconsultation and understand that we do not assume any fiduciary responsibility or liability for any consequences, medical or otherwise, arising from any Teleconsultation through this Platform.

You are reminded that in the event where you are unsure of whether Teleconsultation is appropriate due to limitation and risks, you should consult the medical professional for advice. Due to the above risks and limitations, the medical professional reserve the right to decline or reject Teleconsultation, therefore your Teleconsultation may subject to change or follow up by a physical consultation. As such to the fullest extent permitted by applicable laws, we gave no warranty as to its reliability and merchantability, fitness for a particular purpose. We are not responsible or liable for any rejection of your Teleconsultation or any of the following physical consultation.



• Subject to Hospital Privacy Policy.

For the avoidance of doubt, other than the Account you have with us are subject to Platform Agreement and Privacy Policy, all information and data collected from you are subject to Hospital/Clinic’s dealing with you.