Important Notice and Disclaimer
We (Encore Med Sdn. Bhd.) help hospital or clinic (our Corporate Customer) delivers digital transformation. We do this by automating the scheduling process and
enabling patient to take greater control in communicating with their doctor.
Where the context so admits, the words and expressions used here shall have same meanings set out in Platform Agreement.
- No guarantee of appointment
The Platform facilitates you to view the doctor’s roster and their availability and thereafter to make an appointment with your doctor. We have no control over
and cannot guarantee the availability of the doctor at any particular time. The doctor reserve the right to accept or decline any Appointment made through the
Platform, therefore the Appointment made may be subject to change without notice. As such to the fullest extent permitted by applicable laws, we gave no warranty
as to its timeliness, reliability and merchantability, fitness for a particular purpose. We are not responsible or liable for cancellation or nonfulfillment of
your Appointments.
- Not solicitation or sale of any medical product or services, or providing medical advice
We have entered into an agreement with our Corporate Customer for their use of the Platform. Our Corporate Customer post information, image or documents attached
(if any) on the Platform (collectively, Information). Where such Information is shared with you through our Platform, do note that we are not responsible for
accuracy, timeliness and completeness of this Information share with you. We do not assume responsibility in obtaining approvals for advertising (if necessary)
or for errors or omissions in links from such Information.
In event where such Information contains medical service offer or promotions on healthcare product, these are not and do not constitute or form part of any offer,
recommendation, invitation or solicitation to purchase any medical services or healthcare product from our part. This Platform is not intended to be an invitation
or offer made to the public to enter into any transaction with our Corporate Customer.
In event where such Information contains healthcare article or on medical care or advice, such Information shall not constitute medical advice. The Information
on our Platform is not intended to be a substitute for medical professional’s advice. You are reminded that this Information does not take into account your
personal health circumstances and you should consult your own medical professional for advice.
- Not advertising of any particular medical skills or services
We, Encore Med, are only a technology platform connecting patients and our Corporate Customer. The doctor details provided to you on the Platform is a
synchronisation of our Corporate Customer’s listing without taking into account excellence of their skills. The Platform does not recommend, induce or solicit
the purchase of any medical skills or services of any particular doctor. This Platform is not intended to be an invitation or offer made to the public to enter
into any transaction with any doctor.
- Medical advice is provided by Corporate Customer
Medical advice is to be provided by our Corporate Customer. We do not have control over provision of all medical services, advice, instructions, and treatment
decisions and that all diagnoses, treatments, and procedures will be provided and performed exclusively by or under the supervision of Corporate Customer, in
their sole discretion, as they deem appropriate. Therefore, we do not assume any fiduciary responsibility or liability for any consequences, medical or otherwise,
arising from any transaction through this Platform.
- Subject to Platform Agreement
For the avoidance of doubt, all information and our dealings with you are subject to Encore Med’s Platform Agreement which can be found here.